SOFTWARE SOLUTION FOR TAXI SERVICES BASED ON MOBILE APPLICATIONS AND WEB BACKEND

Business problems

Significant costs for maintaining call center. Low efficiency of operators and the human factor.
Difficulties in feedback collecting and assessing the quality of drivers work.
Absence of non-cash payment for rides.
The impossibility for the client to track the process of fulfilling the taxi order and its status.
The frequent problem when the client is ignorant of where he or she is and where send the car to.
The difficulty in retaining a client by a taxi service due to the high competition between services.

Tasks

Develop a convenient and reliable solution for a taxi service that will allow ordering a car via a mobile application and in a few clicks.

Solution

838

Development of a software package for ordering a Taxi, including: web backend, iOS native app, Android native app.

Case Study

Ordering a taxi in 2 clicks

To call a taxi, just enter the application and tap "Order".

The application will determine the location of the user and will independently correlate its coordinates with a real address.

Ordering a taxi in 2 clicks

Personal address lists

The system generates lists of addresses, which the user often travels to.

Ordering a taxi for those, you do not need to enter addresses and house numbers: the application will prompt you to select the pick-up address and the destination point from the popular addresses or routes of the user.

You can add the most used addresses to favorites to select them directly on the main application screen, on the map.

Personal address lists

The ability to monitor the movement of the driver on the map

When the taxi driver takes the order of the User, the latter can track the movement of the car on the map.

Without phone calls, the driver will be able to understand how soon the car will be served.

It will also be easier for the user to direct the driver in a to problematic pick-up address, or to pass to the place where the taxi stopped by his own.

The ability to monitor the movement of the driver on the map

Rating of drivers

All users can evaluate the quality of service after the trip, thereby helping themselves and other customers to avoid unscrupulous drivers or cars in poor condition.

Feedback data goes to the dashboard, where specialists analyze the data and on can make a decision to terminate cooperation with drivers with poor ratings its basis.

Rating of drivers

Bonuses and promotions

The use of mobile applications opens up new opportunities for the promotion of the service.

The referral system allows you to attract new users and encourages the old ones to use the service more actively.

The bonus system allows the service to reward clients, who often use taxi services.

Users who have accumulated a sufficient amount of bonuses for their previous trips will receive nice surprises: a discount on a trip, a free trip or any other gift or the taxi service prepared.

Bonuses and promotions
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